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Lexus, Toyota Top J.D. Power Vehicle Dependability Survey | Tundra Headquarters Blog

Lexus, Toyota Top 2016 J.D. Power Vehicle Dependability Survey – Tundra First

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Another year and another J.D. Power Vehicle Dependability award for Lexus and Toyota. Overall, Lexus finished first for the fifth consecutive year and Toyota finished fourth. These honors reinforce what Toyota owners already know – you want a vehicle to turn over everyday? Then you want a Toyota.

Once again, the Toyota Tundra finished first in J.D. Power's Vehicle Dependability Study.

Once again, the Toyota Tundra finished first in J.D. Power’s Vehicle Dependability Study.

The J.D. Power survey measures the number of owner-reported problems of 2013 model year vehicles (those that are in their third-year of ownership).

Breaking out the models individually, Lexus ES, GS, GX lead their respective segments as did the Prius v, Sienna and Tundra.

Here is how the various trucks fared in the light-duty, half-ton segment.

Screen Shot 2016-02-24 at 9.57.17 AM copy

NOTE: no mention of a mid-size truck segment from J.D. Power. However, we can probably assume the Tacoma would win that as well.

Also, Lexus reported the least number of problems per 100 vehicles (PP100) with 95 and Toyota finishing at 113. For reference, the industry average is 152 PP100.

These findings are added to recent honors from Kelley Blue Book which found:

  • Kelley Blue Book recognizes 11 Toyota and Lexus vehicles with “Best Resale Value Awards” for 2016. For the fifth year in a row, Lexus took top honors for luxury brand.
  • Toyota Corolla, Camry, Prius c and Highlander Hybrid and the Lexus RX and LS flagship sedan each won Kelley Blue Book’s KBB.com 5-year “Cost to Own” awards in their segments for new cars in their initial five-year ownership period.

These results seem interesting since Consumer Reports yesterday said the 2015 Ford F-150 was the best full-size truck in its class. It will be interesting to see how it fares 3 years down the line.

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  1. DJ says:

    This is great to see, as it is NEVER mentioned by auto journalists, reviewers, or biased writers on pickuptrucks.com.

    To me you can’t be “the best” truck or in your class when your reliability is dead last.

    This still reinforces what I’ve been saying though, look how Toyota blew away the competition in 07′ with not only a better, more powerful truck but a more reliable truck. That was nearly a decade ago, time to do it again Toyota! (looking highly unlikely at this point)

  2. Breathing borla says:

    Hey tim,

    Need you to do some digging, looks like toyota finally updated the crappy remote start that has no range and turns off when you open the door and doesn’t control climate etc.

    it’s called toyota start+

    here is the CA website,

    http://www.toyota.ca/toyota/en.....start-plus

    can you see if you can get that here, it looks like a new product

    • Tim Esterdahl says:

      BB,

      Email sent.

      -Tim

    • Tim Esterdahl says:

      BB,

      I got this response today – “Our team is evaluating the product for the US market, but no timing estimate on when it might be available.”

      -Tim

      • Breathing borla says:

        interesting,

        there is a guy on tundratalk who has one and says he got it from his dealer here.

        what the hell is there to evaluate toyota?, your current system sucks, people avoid it and go aftermarket. You would sell a bunch if you had this system

        • Tim Esterdahl says:

          BB,

          You and I both know if you know the “right person,” you could probably get one. I would guess this is what that guy did. Got a dealer who had a “friend” and got him one.

  3. Captain Critical 101 says:

    Are you kidding Toyota? What is there to evaluate? There’s only one manufacturing plant for the Tundra, so there’s absolutely no reason why it couldn’t be added to a Tundra sold in the US.

    I swear, the Toyota leadership in the US is weak!!!

    • Tim Esterdahl says:

      Well then. LOL. I wasn’t expecting these kinds of responses. Umm… I don’t know. Maybe the third-party manufacture may not be able to build enough. Or maybe they are testing it out in Canada to see how the sales go. You got me.

      -Tim

  4. GoBig says:

    I have a question for you Tim, albeit a little off topic.

    Do you know who, and how the available colors are selected? When you go to the high end car (the Avalon) there are some rich and interesting color choices.

    When it comes to the truck line, the colors are rather plain. Is this done according to market research? Past sales?

    An example is the new Taco TRD Pro. Choices are white, cement, or quicksand. What’s next? Mud and Dirt? I understand they may being trying to portray rugged looking colors, but it seems the truck line could be a little more interesting. The big three seem to do it.

    By the way, the quality assessment doesn’t surprise me a bit. It’s always been the bread and butter of Toyota; reliability.

    • Tim Esterdahl says:

      You know, I do not. That is a very interesting question though. I’m going to send an email off and see if I can get a further explanation.

      -Tim

    • Randy says:

      We all know Toyota can do some excellent paint work. Many of the cars and especially Lexus get special attention.

      A basic example of a minor improvement for Toyota trucks, they all should receive a basic clear coat; not just the metallic paints.

      More importantly, option colors should be available i.e. Diamond White Pearls and others with the self-healing clear coats just like Lexus. Now other truck makers offer theses slight extra charge paints, but none of them come up to the standards of Lexus.

      Today this is not a priority for Toyota because they are maxed out on production. But if they do follow through on increased production then perhaps some of these newer options could become available?

  5. Captain Critical 101 says:

    I may have your answer and it has to do with robots. Apparently, robots are not good at installing options for vehicles. This can explain why Toyota trucks, and cars for that matter, are not offered with many options.

    Here’s an article I base my conjecture on:

    http://www.autonews.com/articl.....mbly-lines

    So, if I’m right, Toyota has some serious changes to make in order to make their vehicles more customizable and I don’t think that will happen anytime soon.

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