Toyota Tundra Bed Bounce: Owners Survey
When we received Toyota’s response to our bed bounce email we realized a few things. In no particular order, here’s what we think:
1. Toyota can’t officially acknowledge the problem until they’re prepared to act.
2. Until the current owner community publicizes the problem, Toyota has no reason to acknowledge it.
3. There is no independent data to verify the size, scope, and severity of this problem.
We decided the best way to make Toyota acknowledge the problem (and therefore do something about it) is to gather some hard data. To that end, we’ve created a Toyota Tundra Owners Bed Bounce Survey. The results of the survey will be published on an ongoing basis once we’ve received enough responses to create some statistically significant data.
In order to make sure the data we gather is accurate, we’re going to verify owner responses a few different ways. First, we’ve got a VIN number checker that will make sure the VIN number entered is accurate and is comparable to the stated equipment on the vehicle. Second, we’re going to verify your email address by sending you a quick note. Third, we’ve got some measures in place to keep people from entering multiple surveys, etc. Hopefully all of these efforts will deter anyone intent on entering false info.
Just so we’re clear — your name, email, and VIN number are for verification purposes only. We’re not going to share this info with anyone, ever, under any circumstance. We’re not going to use your info for marketing purposes or mailing lists or any of that business — we just want to get an accurate picture of Tundra Bed Bounce that we can share with the community. Your responses will be tabulated and published on an ongoing basis.
So, in summary, if you or anyone you know has experienced “bed bounce” with their new Tundra, please complete our Tundra Bed Bounce Survey. If you’ve never experienced bed bounce, please don’t complete a survey. We’re only collecting data from people that have actually experienced the problem so we can determine the severity, frequency, and geographic location. We intend to provide all this information to the public
Finally, if you or anyone you know hasn’t contacted Toyota’s customer service department, please consider doing so. You can send Toyota an email or call them at 800-331-4331 to make an official complaint. Making an official complaint increases the likelihood that Toyota will address the problem.
Tell everyone you know about this survey — we want to have as much data as possible the next time we contact Toyota.