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Toyota Customer Service Complaints – Make Your Voice Heard

An unfortunate part of being a buyer of any company’s product is that sometimes you have to complain to get an issue resolved. While we expect our Toyota’s to work perfectly, this isn’t always the case. Here’s our recommended process for registering your customer service complaints with Toyota:

1. Calm down – if you get emotional, you’re more likely to be viewed as a “crazy person” rather than a person with a legitimate problem.
2. Make a plan – Decide what you want the dealer or Toyota to do to solve your problem.
3. Call the local dealership and ask to speak to the General Manager FIRST – do NOT call Toyota’s national hotline right away. Instead, gradually escalate from the local dealership to the regional office to the national hotline.
4. Certified mail is legal correspondence, so use it if all else fails*

Here’s a breakdown of all the steps, with explanations as to why we recommend this process.

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