All Entries Tagged With: "smart team"
Toyota Creates Unintended Acceleration A-Team
Yesterday Toyota announced their new rapid-response S.W.A.T. SMART team to deal with unintended acceleration complaints within 24 hours of being alleged. SMART – which stands for Swift Market Analysis Response Team – is supposed to contact Toyota customers within 24 hours of an unintended acceleration complaint. SMART members will schedule an on-site analysis of the customer’s vehicle, and – if necessary – bring in some Engineers from Japan to look things over.
No, this is not an April Fool’s joke that’s 8 days late – this is real. Here’s the commentary: