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2013 JD Power Initial Quality Survey Results – GM Is Rising, Ford Is Falling Fast, and Toyota is Still Great
JD Power’s Initial Quality Survey is an excellent tool for evaluating the relative quality of a manufacturer’s products, especially if you look at the data they generate over a period of time.
For 2013, the results are in, and the big winner is GM, as both the GMC and Chevy brands finished with above-average quality. The big loser? Ford, which finished near the back of the pack…and who seems to have a growing quality problem.
Toyota, of course, maintained their record of above-average quality.
JD Power Rates 2011 Tundra Quality 2nd Behind F-150
Last week JD Power released their 2011 Initial Quality Survey results, naming the Ford F-150 the top quality large pickup. The Tundra, which has been at or near the top of JD Power quality studies since the 2000 model year, came in second in the same survey. Chevy’s Avalanche came in third.
While the F-150’s quality rating was top notch, the overall quality rating of the Ford brand did not fare as well. JD Power ranked the quality of the entire Ford brand about 8% worse than the industry average. As we reported a couple of weeks ago, Ford’s overall quality rating fell mostly because of problems with Ford’s in-car electronics system, MyFordTouch. Here’s how all the truck manufacturers ranked, in order from highest brand quality rating to lowest: