Bed Bounce: Toyota’s Response To Our First Email
Earlier this week, we sent Toyota a request for information about the Tundra bed bounce issue. We described our understanding of the issue, our position as an advocate of the Tundra community, and then requested the following:
1. Have Toyota’s engineering and/or quality teams been informed of this issue?
2. Are there any tests currently in progress to diagnose this problem?
3. Has a fix for this problem been devised? If so, when will it be available?
4. What steps can current owners that are suffering from this problem take to make sure they’re given priority when a fix becomes available?
5. Is this issue being corrected on the 2008 model?
We had high hopes that Toyota would communicate with us about this issue, but instead they replied with something that basically amounts to a non-response stating:
“As of today, Toyota has not issued a Special Service Campaigns (SSC) or Technical Service Bulletins (TSB) for the concern you have described.”
Clearly, this response is intended not to fan the flames of discontent. While they didn’t acknowledge the bed bounce issue, they didn’t deny it either. After some careful thought, we’ve decided we need more data before we can effectively pursue this with Toyota. Our thinking here is simple — if we’re able to present Toyota with hard facts indicating the number of owners that have had this problem, the average severity of the problem, when and where it occurs, etc., we’ll have something that Toyota won’t be able to ignore. An additional benefit to gathering this data is that we’ll be able to share the results with current owners and prospective buyers. Hopefully, this will be a benefit to everyone.
We’re working on finding a good tool to gather this data, and we hope to have something ready by the end of the weekend. In the interim, if you have any suggestions about the data we should gather and/or comments on Toyota’s response, please leave a comment.