All Entries Tagged With: "ford quality"
Ford Exec Anticipates Drop in Quality Ratings
Ford's CEO reports that upcoming JD Power study will show overall decline in Ford brand quality
Ford CEO Alan Mulally told reporters that he expects a “mixed” performance in JD Power’s 2011 Vehicle Quality Ratings, which are due out later this month. According to Automotive News:
Ford last quarter missed quality targets because of glitches in new models and high-tech, touch-screen dashboard controls…introducing new models such as the Focus and Fiesta small cars have stressed Ford’s manufacturing and engineering systems
Ford owners with the “MyFordTouch” system – an electronic touch-screen based control system for many vehicle systems like the stereo and climate controls – have reported screens “blanking out,” and the system has received poor reviews from both Consumer Reports and The New York Times.
The question is, are problems with new models and fancy electronics going to seriously hurt Ford’s quality ratings at JD Power, or is this warning much ado about nothing?
